Louie

Louie is in his 40s and works as a project manager. He and his wife are due for baby No. 4 soon, which means they need to buy a bigger house for their growing family. One day Louie was helping his wife cook dinner when he got an alert from IdentityIQ.

The real-time alert was for a new account added to his credit report. When Louie opened his alert, he saw a new home loan was added to his credit report that totaled upwards of $799,000. Louie almost fainted! He has been an IdentityIQ member for over a year and a half, so he knew exactly what to do in this situation – call the IdentityIQ Customer CareTeam.

Louie contacted our Customer Care Center. He was connected to our 100% U.S.-based Fraud Restoration Department and its team of experts. Our team helped him file a fraud report with his local police department as well as with the Federal Trade Commission and the bank that issued the mortgage loan. His dedicated restoration specialist also walked Louie through the steps of freezing his credit across the three major credit bureaus. 

The Result

The good news is that the bank removed the $799,000 home loan from Louie’s credit file. It only took 12 days from when Louie received the alert for the new account to when it was removed from his credit report. Without IdentityIQ, fraudulent accounts can take months if not years to resolve.

Louie said he can’t thank IdentityIQ and his dedicated fraud restoration specialist enough for helping him through the recovery process.

IdentityIQ can help protect you against identity theft and fraud. Sign up now to get your real-time alerts for possible suspicious activity!