Dorthey

Dorthey, a teacher, is a new grandma and plans on retiring in three years. She and her husband, Ben, have worked hard to build their lives so they can have a fun and successful retirement, filled with golf, cruises and lots of pickle ball. As she was teaching her kindergarten class, Dorthey got a real-time alert from IdentityIQ on her phone. The alert was for a new account application opened in her name.

Dorthey, who was in the middle of finger painting with her class, figured the alert must have been triggered by her husband who’s been planning to buy a golf cart. By the end of the school day, she had received three more IdentityIQ alerts for new account applications in her name. Dorthey received eight alerts in the span of 24 hours!

She called IdentityIQ Customer Care for more information. During the initial investigation, our 100% U.S.-based Fraud Restoration Department detected multiple accounts on her credit file that were associated with fraudulent transactions at her bank. The accounts created were in collections and dropped her credit score from 725 down to 668. Dorthey was devastated and worried the fraud would push back her retirement plans.

The Results

Dorthey’s dedicated fraud restoration specialist was able to walk her through the steps of disputing the fraudulent accounts as fraud to not only the original creditors but also to the three major credit bureaus.

After working with her dedicated fraud restoration specialist, Dorthey’s credit score jumped from 668 to 827 in four months. Her score actually increased more than 100 points higher than her credit score before the identity theft case. Dorthey praised IdentityIQ for coming to the rescue and helping her make sure her retirement goals were on track.

The IdentityIQ Fraud Restoration Department is dedicated to helping our members recover their identities and have peace of mind. Help protect your identity and credit now by signing up for IdentityIQ!